Billing Policy

Workliq AI is sold on monthly and yearly subscription terms. The current plan tiers and prices are listed on the Pricing page. Yearly plans are billed in a single upfront payment and receive a 20% discount versus the equivalent monthly term.

• Monthly plans renew on the same calendar day each month.
• Yearly plans renew on the anniversary of the original subscription date.
• Currency is INR for India; other currencies (where supported) are billed at the listed amount.
• Taxes (GST in India) are added at checkout where applicable.

Payments are processed by Razorpay. Workliq AI never stores your full card number or CVV on its servers. A masked token returned by Razorpay is the only payment identifier we retain. Razorpay's own terms govern card processing.

All paid subscriptions auto-renew at the end of each billing cycle on the same payment method. You can cancel auto-renewal from your dashboard at any time. Cancelling stops future charges; access continues until the end of the already-paid period.

Upgrading takes effect immediately. The difference between your current plan and the new plan is charged on a prorated basis for the remaining days of the current cycle. The new renewal price applies on the next renewal.

Downgrading takes effect at the end of the current billing cycle. No refund is issued for the unused portion of the higher-tier plan. Feature access for the downgraded tier applies from the next cycle onward.

If a renewal payment fails, your account is marked past_due. We retry the payment for up to 5 days. If the payment still cannot be completed, the account is downgraded to the Free tier and paid features are paused until billing is restored.

Tax invoices are generated automatically for every successful payment and are available for download from your dashboard under Settings > Billing. Indian customers receive GST-compliant invoices. We can issue revised invoices on written request to billing@workliq.me.

All payments are non-refundable. See our Refund Policy for the specific cases (duplicate charges, gateway errors, prepaid yearly unused balance for enterprise contracts) where we can issue a refund at our discretion.

For annual contracts above ₹1,00,000, custom terms (offline invoicing, NET-30 payment, bespoke SLA, DPA) are available. Contact sales@workliq.me for a quote.

If you believe a charge is incorrect, email billing@workliq.me within 30 days of the invoice date. We respond within 3 business days. Disputes filed with your card issuer beyond this window may result in account suspension while we investigate.

We may revise prices on the published pricing page at any time. Existing subscribers keep their current price for the duration of any prepaid term and are notified at least 30 days before any renewal at a new price.

Questions about billing? Email billing@workliq.me.